1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Communication preferences and customer service inquiries
• Account credentials and profile information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Improve our products, services, and website functionality
• Communicate about promotions, events, and floral design tips
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist with payment processing, shipping, and marketing
• Legal authorities when required by law or to protect our rights
• Business partners in connection with services you request (e.g., event venues)
• Professional advisors such as lawyers and accountants

All third parties are required to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to legal requirements)
• Restriction or objection to processing of your information
• Data portability to receive your information in a structured format
• Withdrawal of consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect some website features.

7. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

8. International Data Transfers

As a US-based company, we store and process information in the United States. If you are located outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from those in your country.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

Last Updated: January 15, 2024

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 48 business hours.