1. General Refund Policy

At BloomCraft, we take pride in creating high-quality floral arrangements and ensuring customer satisfaction. Our refund policy is designed to be fair and transparent while accounting for the perishable nature of our products.

Please note: Due to the perishable nature of fresh flowers, we handle refunds and returns differently than non-perishable goods. Each case is reviewed individually with the goal of reaching a satisfactory resolution.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Damaged or Defective Arrangements: If your arrangement arrives damaged or significantly differs from what was ordered
• Delivery Issues: Failed deliveries where we are at fault (wrong address, missed delivery window, etc.)
• Quality Concerns: Flowers that wilt or deteriorate within 24 hours of delivery under normal conditions
• Cancellation: Orders cancelled before processing or design begins
• Event Cancellations: Special arrangements for cancelled events (see section 4)

3. Non-Refundable Situations

The following situations generally do not qualify for refunds:

• Change of mind or personal preference after delivery
• Flowers wilting after the 24-hour freshness guarantee period
• Issues caused by improper care (lack of water, extreme temperatures, etc.)
• Color variations from website images (flowers are natural products)
• Seasonal substitutions made with equivalent or higher value flowers
• Custom or personalized arrangements that cannot be resold

4. Special Event Arrangements

For weddings, corporate events, and large orders:

• Cancellation 30+ days before event: 90% refund of deposit
• Cancellation 15-29 days before event: 50% refund of deposit
• Cancellation less than 14 days before event: No refund (flowers are ordered in advance)
• Date changes: Subject to availability; may incur additional fees
• Design changes: Must be requested at least 7 days before event

All event contracts include specific cancellation terms that supersede this general policy.

5. Freshness Guarantee

We guarantee our floral arrangements will remain fresh and beautiful for:

• Fresh cut arrangements: Minimum 5-7 days with proper care
• First 24 hours: Full satisfaction guarantee
• After 24 hours: Partial credit may be offered for quality issues

To make a claim under our freshness guarantee, you must:

1. Contact us within 24 hours of delivery
2. Provide clear photos showing the issue
3. Follow the care instructions provided

6. Return Process

Due to hygiene and product nature, we generally do not accept returns of floral products. Instead, we offer the following resolutions:

• Replacement: We may deliver a replacement arrangement
• Store Credit: Issued for future purchases
• Partial Refund: For minor issues that don't warrant full replacement
• Full Refund: For significant quality issues or our errors

Important: Do not dispose of the arrangement until we've reviewed your case and provided instructions.

7. Refund Methods & Timing

If a refund is approved:

• Credit/Debit Card Purchases: Refunded to original payment method within 7-10 business days
• PayPal/Online Payments: Processed within 3-5 business days
• Store Credit: Issued immediately via email with redemption code
• Bank Transfers: May take 5-7 business days to appear in your account

We will notify you via email when your refund has been processed.

8. Subscription Cancellations

For our floral subscription services:

• You may cancel anytime before your next billing cycle
• No refunds for current subscription period already in progress
• Prorated refunds may be offered for annual subscriptions cancelled mid-term
• Special holiday subscriptions may have different cancellation terms

To cancel a subscription, log into your account or contact customer service.

9. How to Request a Refund

To initiate a refund request:

1. Contact us within 24 hours of delivery or issue discovery
2. Provide your order number and details of the issue
3. Include clear photos showing the problem (if applicable)
4. Describe the issue and your preferred resolution

We aim to respond to all refund requests within 24 business hours.

10. Contact Information

For refund requests, questions, or concerns about our policy:

Response Time: We typically respond to email inquiries within 24 business hours and phone inquiries during business hours.

Last Updated: January 15, 2024